CONDITIONS GÉNÉRALES D'UTILISATION DU SITE VESTIGES.CA

Date of last update: January 1, 2024

These general conditions govern the use of this Vestiges.ca site.

This site is owned and managed by Alain Miville-Deschênes. By using this site, you indicate that you have read and understood the conditions of use and that you agree to comply with them at all times. Please note that we may change the Terms of Use at any time without notice.

Intellectual property

All content published and made available on this site is the property of Alain Miville-Deschênes and its creators. This includes, but is not limited to, images, text, logos, documents, code, downloadable files and anything else that contributes to the composition of this site. The materials on this site may not be reproduced, copied, republished, downloaded, distributed or modified, whether in whole or in part, without prior written permission. All rights reserved.

Accounts

When you create an account on our site, you agree to the following:

a) That you are solely responsible for your account and the security and confidentiality of your account, including any passwords or sensitive information attached to that account, and that any personal information you provide to us through the through your account are current, accurate and true and that you will update your personal information if it changes.

b) You agree to notify us immediately of any unauthorized use of your user account or the services used through your user account.

c) We reserve the right to suspend or terminate your account if you use our site illegally or violate the terms of acceptable use.

Sales of goods and services

This document governs the sale of goods made available on our site.

Our commitment is to provide as accurate information as possible regarding these products and services, which includes product descriptions and associated images. However, we cannot ensure the accuracy or reliability of any product information. You acknowledge and agree that the acquisition of these products is at your own risk.

Payments

By making a purchase on our site, you agree to provide a valid means of payment. Pay attention to the details of the transaction, as the total price may include taxes, fees and shipping costs, for which you are responsible. Your country may also impose additional taxes or customs fees upon receipt of your purchase, and these costs will also be your responsibility.

If we believe that your payment has violated any law or one of our terms of service, we reserve the right to cancel your transaction.

Shipping & Delivery

You agree to ensure payment for any items you may purchase on the Site, and you understand that prices are subject to change without notice. When purchasing, you agree to provide us with a valid email address, shipping address, and billing information. We reserve the right to refuse or cancel an order for various reasons, including errors or omissions in information you have provided to us. If the payment has already been processed in this case, a refund of the purchase price will be made. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.

Depending on your country, your purchase may be subject to payment of customs duties and other import taxes.

Although mammoth ivory (and other fossils) is perfectly legal in almost every country in the world, there are still some exceptions. Due to certain trade prohibitions, we are unable to ship our fossilized mammoth ivory creations to India, as well as to the following US states: California, New York, New Jersey, Illinois, Nevada, New Hampshire and Hawaii.

Although we make every effort to be aware of current regulations, the customer remains responsible for knowing the local laws governing the purchase of mammoth ivory in their country.

Return and refund policy

Your satisfaction is guaranteed. If you are not satisfied with your purchase, please contact us within 7 days of receiving your item and we can provide an exchange or refund. Directions for return will then be given to you. The jewelry must not have been worn and must be in its original condition. When making an exchange or return, shipping costs are the responsibility of the customer. Any product damaged by the customer will not be exchanged or refunded.

As mentioned in the small leaflet delivered with the jewelry, you should absolutely not put the jewelry

made from fossilized materials (ivory, bone or mammoth molar for example) in contact with water

(remove them before showering or swimming) as this may damage them. We refund or do not exchange jewelry that has been in contact with water.

Additional provisions

Please note that the fossilized materials we use for our jewelry may have some cracks or marks left from thousands of years underground. In certain pieces, these characteristics are what gives this material several thousand years old its charm. It is therefore completely normal that some jewelry may have small cracks. This in no way affects their beauty and use.

Use of the site

You agree not to use the Site for any illegal purpose or any other activity prohibited under this clause. You agree not to use the site in a manner likely to cause damage to the site, the services, or the commercial activity of VESTIGES - Alain Miville-Deschênes.

Limitation of liability

We are in no way responsible for any damages you may suffer arising from your use

of the site, to the fullest extent of the law. Alain Miville-Deschênes and his employees will not be held responsible for any problem arising from any irregular use of this site.

We decline all responsibility for any harm resulting from inappropriate use of the content of the site. Furthermore, we cannot guarantee that the site will be available on an uninterrupted basis, free from errors or omissions, and that defects will be corrected. It is not possible to guarantee the absence of viruses or harmful components in the site and the servers that make it accessible. The site and its content are provided "as is" and "as available" without any representation, warranty or condition of any kind, either express or implied.

Compensation

As a user, you hereby indemnify Alain Miville-Deschênes from and against any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or your violation of the one of the provisions set out in this document.

Applicable laws

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

Divisibility

If at any time any of the provisions set forth herein are found to be inconsistent or invalid under applicable law, such provisions shall be deemed void and shall be removed from this document. All other provisions will not be affected by the laws and the rest of the document will still be considered valid.

Privacy of personal data

When you use our site, you may share certain information with us. By using the Site, you agree that we may use your data in Canada and in any country where we may operate. Refer to our privacy policy to find out more: https://vestiges.ca/pages/politiques-de-confidentialite

Changes

These terms and conditions may be amended from time to time in order to comply with the law and to reflect any changes in the management of our site and expectations of user behavior on it. We recommend that our users review these terms and conditions regularly to ensure that they are aware of any updates.

Mammoth ivory

All materials we use are legal and authorized for sale under C.I.T.E.S. (The Convention on International Trade in Endangered Species of Wild Fauna and Flora)

The species “mammuthus primigenius” is not subject to any regulation according to CITES, the trade in mammoth ivory is legal because it is considered a fossil and does not endanger any living animal.

Additional information

If you have any questions or would like additional information, we invite you to contact us at the following address: info@vestiges.ca